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Service Desk

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Service is in our name. We are always at the ready, addressing your needs in real-time, keeping your team productive and efficient.

Overview

Our local service desk team is the central hub for the ProServ operation. As the primary point of contact, the service desk team is your front-line of support, always ready to assist you. If an issue can’t be resolved remotely, a specialist will be deployed to your location to address your needs in person.

24/7/365 Monitoring

Our MSP platform combines intelligent software with expert services to keep our team aware of any issues. With powerful automation and remote access, our techs are always on watch and in control.

Phone, Chat & Ticket Support

Choose the communication method that best fits your business needs. We offer a ticketing system with real-time updates as well as phone and live chat access to your ProServ representative.

Proserv is here to support your team to help you perform at 100% productivity, and be your support 24/7. See all that we offer.

  • SERVICES
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Strategic Technology Plan
The foundation of the Information Lifecycle.
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Infrastructure & Network Design
The backbone of efficiency and productivity for your entire team.
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Desktop Support
Your team should be empowered by your information systems, not bound by them.
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Print Services & Optimizations
As the world evolves in the digital age, the printed page remains a viable part of your business needs.
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Back up & Disaster Recovery
Your business is riding on devices and the data they contain.
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Office Virtualization
We believe your team should be able to work from anywhere.
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End of Life Disposal
We know how important your data and privacy are.

HAVE QUESTIONS? CONTACT US!